Patient Rights and Tricare- How do I get a timely appointment? « Military Spouse MilSpouse.com Blog.
So far, in my experience, Tricare in a military predominant area does not get you very good service, but in a non-military area, it’s an entirely different experience.
My PCM doctor near Camp Lejeune, I couldn’t get a first time visit until at least a month later. Whenever they do tests on me, their policy is, we get too many patients, if you don’t hear from us, it means nothing is wrong. Another time, I had a bad case of UTI and needed help asap. I called the office looking for an appointment, they were all booked until next week and would call me back after they talked to the doctor to see if they can get me a prescription for antibiotics. I never got a call back. My husband just took me to the ER at the naval hospital where we waited for a long time.
My current PCM near Seattle and far from military communities, I was able to get a first time appointment a couple of days later. They took blood tests and emailed me what vitamins I was lacking and what supplements to take. After my appointments, I would get a summary on how much my medical care costs and how much Tricare paid. Even now that I am out of state, I can email my doctor for advice on my medical issues and she replies when she is able.
In my opinion, military communities and hospitals are so loaded with patients that can see their doctors without any or very little out of pocket expense that the system sometimes forgets about the quality of care as they struggle to keep up. On the other hand, in places where people actually have to pay a larger sum out of their paychecks and pay deductibles up front whenever they see doctors, offices are less crowded and maybe more inclined to keep their customers happy.
BTW. I saw what the actual bills (what my doctor’s office normally charges everyone) vs. the max amount the government allows the doctors to charge Tricare and there is quite a difference. I’m not so good with legal or medical mumbo jumbo, but it looked like PCMs don’t get as much money from Tricare patients as they would from other patients who don’t have government insurance. No wonder some people are opposed to government run health care.
Even with all that, I am grateful for having any insurance at all. I know a few people who don’t have insurance at all and some of them are actually in need of some medical care. Being broke and with all my health issues, I am grateful we haven’t had to pay out of pocket for all our hospital and doctor visits.